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Commercial conditions and Information

How to make your reservation

To make your reservation, you must provide your general information. The operator will send you a letter of confirmation of the reservation will be validated only after the hotel has received a deposit equal to 25% of the total amount to be paid by the date shown on the confirmation letter.

Each of the Hotel Club Costa Vacanze Hotels prefer to manage reservations with weekly stays with arrival/departure on Saturday or Sunday. Different lifetimes and stays with arrival/departure will be assessed together on the operator, subject to availability of the period chosen by the customer.

The rooms will be available after 13:00 hours on day of arrival and must be vacated within 10:00 hours on the day of departure. The arrival is however with lunch, which starts at 12:30 and departure after breakfast. The meals not consumed during your stay will not be deducted from your final bill.

Payment mode

The facilities of Club Costa Vacanze Hotels offer to their customers the opportunity to make the balance of the stay between one of the following payment methods:

  • in cash
  • by cheque
  • by credit card (except American Express and Diners Club)
  • with ATM
  • by bank transfer before arrival at the hotel.

Cheque payment will be accepted only if made upon arrival at the hotel while the balance of the stay in cash, credit cards and ATMs is to be carried out in the hotel before the evening before departure.

In case of cancellation

In case of cancellation of the reservation, the deposit will be applied to this Regulation:

  • cancellation after 2 days of booking, your deposit will be entirely refunded
  • cancellation up to 30 days before your arrival date at the hotel, will be 90% of the deposit
  • cancellation from 30 to 15 days prior to arrival at the hotel, will be 60% of the deposit
  • cancellation from 15 to 7 days prior to arrival at the hotel, you will receive a 50% of deposit
  • cancellation from 7 to 4 days before your arrival date at the hotel, you will receive a 30% of the deposit
  • cancellation by 4 to 0 days prior to arrival, the deposit will not be returned in any way.

Refund deposit

The deposit will be refunded only if cancellation of the reservation takes place for serious health reasons or for serious family reasons, such as bereavement, etc.. and adequately backed by appropriate certification (medical, etc.). Alternatively, the customer is entitled to deduct the full amount of the deposit to another period of the season. The period and the structure are at the discretion of Club Costa Vacanze Hotels.

Early departure

If, for any reason, the client leaves earlier than the departure date shown on the confirmation letter, is held exclusively for payment of days spent in the hotel and a penalty equal to the room rate until up to three days (as per hotel Regulation)

Pets

Pets are allowed only of small size, and accepted only if required in your room or in the garden. Are not allowed in common areas, especially in the dining room. With regard to theBeach entrance, it should be noted that not all beaches have the authorization to accept the animals. Therefore when booking, we recommend that you seek appropriate information for your puppy.

Price lists & offers

The lists of hotels may undergo changes at events, bridges, weekends and holidays. In such cases the prices can be found on our internet site www.costavacanzehotels.com www.offertecesenatico.com and www.costavacanzehotels.com

In addition, prices of hotels of Club Costa Vacanze Hotels may be variations in the case of the entry into force of the tax or the VAT increase.